Description of goods and/or services

Oil on Tap (PTY) Ltd is a Reseller of Oil / Lubricants Products, and the developer / manufacturer of the Oil-on-TapTM Dispensing Unit.

Supply and Delivery

Oil on Tap (Pty) Ltd sells oil/lubricants products in the following two ways:

  1. The oil products are stored in mini bulk quantities in the Oil-on-TapTM Dispensing Unit, placed on site at the premises of approved customers. The use of the Oil-on-TapTM Dispensing Unit is regulated by a “Equipment Loaned to Trade” Agreement. The products contained inside the Unit belong to Oil-on-Tap (Pty) Ltd until the customer buys the required quantity via the Unit Interface. The required amount of oil is dispensed on completion of the transaction and is then available immediately for use by the customer. The customer receives a bill for the oil used. Replenishment of products in the Oil-on-TapTM Dispensing Unit is the responsibility of the Reseller . The customer will not be charged a delivery fee.
    Note: A Full e-commerce facility, i.e. customer buys oil directly from the Unit and pays via secure EFT or other means before the oil/lubricants is dispensed, is in development.
  2. We also sell pre-packed oil/lubricants products in various pack sizes, via our online (web site) store or at our business premises. Oil Product Purchase transactions are entered into online by the customer, via the Oil-on-TapTM web site at www.oilontap.com . The customer access is facilitated by our Commerce Service Provider, PayFast, read more here

Return and Refunds

The provision of goods and services by Oil on Tap (PTY) Ltd is subject to availability. In case there should be no product available in the Oil-on-TapTM Dispensing Unit, no transactions will be permitted.
If you are in any way unhappy with your purchase, you may contact us at:

  • Oil on Tap (Pty) Ltd
    50 Charl Cilliers Street
    Boksburg North, 1459
    Gauteng, South Africa
    Tel 011 8920623/4
    Email: info@oilontap.com

Should the problem relate to oil product quality, a dispute will be logged and referred to the lubricant product manufacturer.

Customer privacy policy

Oil on Tap (PTY) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as described in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Online Payment Options

Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Oil on Tap (PTY) Ltd bank account, the details of which will be provided on request.

Customer details separate from card details

No customer credit card number or bank details are stored on the Oil-on-Tap website or by the Reseller in any way or format. Users may visit  www.payfast.co.za to view their security certificate and security policy.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction Currency is South African Rand (ZAR). The offerings on the www.oilontap.com web site is available to South African Customers only, and currently only in Gauteng and surrounding areas.

Responsibility

Oil on Tap (PTY) Ltd accepts responsibility for all aspects relating to the transaction, including sale of goods and services via its web site / web interface, for customer service and support, for dispute resolution and for the availability of goods.

Country of domicile

This website is governed by the laws of South Africa and Oil on Tap (PTY) Ltd chooses as its domicilium citandi et executandi, for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 50 Charl Cilliers Street,  Boksburg North, 1459, Gauteng, South Africa.

Variation

Oil on Tap (PTY) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

The www.oilontap.com web site is managed by Oil on Tap (PTY) Ltd, with registration number 2011/128573/07 and Director Paul Anthony Simpson, based in South Africa.

Customer service

If you have any enquiries about your order, about our products and services, or would generally like further information about Oil on Tap (PTY) Ltd , please contact us on: 011 8920623/4.   Alternatively you can e-mail us on info @ oilontap.com or you can fax us on: 011 8921468.

Alternative ways of ordering

By Phone
Call: 011 8920623/4 Monday to Friday 9am – 5pm
Our operators can give you advice about product choice and availability.

By Fax:
Fax the complete order to 011 8921468

By E-mail:
E-mail us the order to info @ oilontap.com